10-Day Risk-Free Preview Guarantee/Returns for Refunds:
If you return your introductory shipment within 10 days of receipt and provide notice informing us that you want to cancel your subscription, we will cancel your subscription and refund any money you may have paid to us, including applicable sales tax associated with your introductory shipment, as part of our 10-Day Risk-Free Preview Guarantee. Subsequent shipments may be returned for a refund of money paid to us, including shipping and processing costs and applicable sales tax, within 60 days, provided such returns are accompanied by a written request for refund. Please allow up to 30 days for a refund credit to appear on your credit card account.
Replacement of Damaged/Undelivered Shipment(s):
Shipment items that are damaged, defective or incorrect may be returned for replacement within 60 days, provided such returns are accompanied by a written description of the problem and a request for replacement. We will promptly replace such damaged, defective or incorrect items at our expense upon receipt of the damaged, defective or incorrect items and appropriate written notice. In the unlikely event that you do not receive a shipment, you may contact customer service and we will send you a replacement product. Claims for non-delivery must be made to us within 21 days of the shipment date. We reserve the right to ship orders with a signature required to ensure delivery to the proper person or household.
Please use the following address for returns:
BVCC Collector Cards
P.O. Box 747
Neenah, WI 54957-0747